Erica is the primary project and client relations manager for all of Affinity’s default services projects. She handles process mapping with our clients and assists in program buildouts. She’s also involved in business development, strategic planning, and audits and compliance. Erica started in the mortgage banking industry in the late 90s working at a major mortgage servicer in foreclosure and bankruptcy, and then moved on to work at various law firms, first as a paralegal, and later as a managing paralegal. In 2007, Erica’s firm purchased the CaseAware® case management system, and she became the implementation project manager, program administrator, and trainer. She came to Affinity in 2010, where she has built a team of consultants catering to firms in the default industry.
Erica’s superpower is organization. She keeps a lot of balls in the air at one time, and rarely lets one drop. Erica is happiest when she’s helping people, and her favorite part of her job is being able to help her clients and her team every day.
Erica lives outside of Dallas, Texas, with her husband, Yoshi, of 20+ years and their two sons, Genki and Kazuki. She can usually be found watching soccer, baseball, tennis, and helping at her sons’ schools with PTA and other events. She enjoys reading, playing tennis, taking dance lessons, and shopping. She speaks fluent Japanese, and if she could spend the rest of her life doing anything, it would be traveling around the US and the world, meeting new people, and enjoying the culture of other countries.
• Project management
• Practice management software selection
• Software implementation
• Management consulting
• Process and software audit
• Process mapping
• Workflow building and management
• Process improvement and re-engineering
• Process automation and integration
• CaseAware® administration
• Software training
• Document assembly
• Data conversion
• Vendor management
• Client relations
• Compliance
• Knowledgeable in all areas of default services across the country
• Default practice expansion
• Mortgage banking and paralegal experience
• Public speaking
