Affinity’s Practice Management Client Care program, PMCC, gives you a training plan or an ongoing support plan that is vital to using your technologies such as Amicus Attorney, Time Matters, PracticeMaster, PCLaw, Tabs3, or Worldox. Your systems and processes are ever-evolving and you need your technology and your operations to grow with the decisions you make to run your business.
Our PMCC program is a two tier offering – Essentials, which focuses on the ever critical training, or Premier for unlimited, proactive support with training.
Essentials – Some firms may not want technical support, but all firms need, and should have training. We are firm believers that firms should “know what they own” and our Essentials program provides the highest quality of training and product information designed to keep you on top of the technology. Our feature webinars and user group meetings will give you the training to maximize new and existing features, prepare you for upcoming changes, and will help you onboard new employees. Add to that a 10% discount off of our technical support and scheduled training sessions, and our Essentials program is the perfect solution to your training needs.
Premier – Our Premier program includes all of the training in our Essentials program, but takes it to the next level offering unlimited, proactive support. Get help when you need it and minimize down-time when there is a technical issue. Need to schedule training? That is also included in your monthly price, along with discounts on flat fee upgrade services; process management reviews to help you solve problems and manage complex business scenarios; semi-annual reviews of your accounting program and financial processes; and our other services, such as report writing, paperless office, and technology audits.